Questions to ask Fleet Landing

11 of these are here because the public record does not answer them for Fleet Landing. That means nobody has published the answer, not that the answer is bad, so ask rather than assume. The rest are questions worth asking anywhere.

Atlantic Beach, FL · 9047895094 · chosenyears.com/listing/fleet-landing

Being known

How do you record that someone is LGBTQIA+, who can see it, and what happens if a resident would rather it were not written down?
Has a resident here ever been harassed by another resident over who they are, and what did you do about it?
Can a same-sex couple share a room or an apartment, on the same terms as any other couple, at every level of care you offer?
No couples policy is on file for this provider.
Who counts as family for visiting, for medical updates and for decisions, if the person closest to me is not a relative or a spouse?
No chosen-family policy is on file for this provider.
Do you have a written nondiscrimination policy that names sexual orientation and gender identity? Can I have a copy?
No written nondiscrimination policy is on file for this provider.
Are there other LGBTQIA+ residents here, and is there anywhere they gather? Could I meet one before I decide?
No LGBTQIA+ resident or member group is on file for this provider.

Care and staffing

How do staff handle personal care for a trans resident, including who provides it, how a body that does not match expectations is treated, and how hormone therapy continues?
Nothing about trans-inclusive care is documented for this provider.
If a resident develops dementia and can no longer state their name or pronouns, whose account of who they are do you follow?
What training do staff get on caring for LGBTQIA+ older adults, who delivers it, and is it required or optional?
No LGBTQIA+ staff training is on file for this provider.
What happens when a staff member refuses to use a resident's name or pronouns? Walk me through what you actually did the last time.
What is the staffing ratio overnight and at weekends, not just on a weekday morning?

Safety and standards

Your last standard inspection recorded 2 citations. What were they and what has changed?
Taken from this provider's own CMS inspection record.
Can I see the most recent state inspection report, in full, before I decide?
How do residents raise a complaint, who reads it, and what happens if the complaint is about a staff member?

Money

What does it cost, all in, for someone at my level of need? Ask for the base rate, the care-level charges on top, and what triggers a move to a higher band.
No pricing is published for this provider.
How much has the price risen in each of the last three years?
What happens if someone runs out of money? Do you accept Medicaid, and would they have to move out or move rooms?
Nothing about Medicaid or public benefits is on file for this provider.

Daily life

What is actually available right now, and if there is a waiting list, how long is it and how does it work?
No availability is on file for this provider.
Can a resident bring a pet, and what happens to the pet if the resident goes into hospital?
Nothing about pets is on file for this provider.
What do people here do on an ordinary Tuesday? Ask to see a real activity calendar, not a brochure.
Can I visit unannounced, at a mealtime, and talk to residents without a member of staff present?

Tell us what you found out

Answer whichever ones you got an answer to and leave the rest blank. Nothing you write appears on the site straight away. Our team reads every answer and checks it before anything changes on a listing, and we never publish your name or your email.

How do you know this provider?

This decides how we can use what you tell us. Answers from staff are the organization's own account of itself and can go on the listing as such. Everything else tells us where to go and ask, and is never published as a fact about the provider.

Email, if we may follow up (optional)

Only used to ask you a question about what you sent. Never published, never added to a mailing list.

How do you record that someone is LGBTQIA+, who can see it, and what happens if a resident would rather it were not written down?

Has a resident here ever been harassed by another resident over who they are, and what did you do about it?

Can a same-sex couple share a room or an apartment, on the same terms as any other couple, at every level of care you offer?

Who counts as family for visiting, for medical updates and for decisions, if the person closest to me is not a relative or a spouse?

Do you have a written nondiscrimination policy that names sexual orientation and gender identity? Can I have a copy?

Are there other LGBTQIA+ residents here, and is there anywhere they gather? Could I meet one before I decide?

How do staff handle personal care for a trans resident, including who provides it, how a body that does not match expectations is treated, and how hormone therapy continues?

If a resident develops dementia and can no longer state their name or pronouns, whose account of who they are do you follow?

What training do staff get on caring for LGBTQIA+ older adults, who delivers it, and is it required or optional?

What happens when a staff member refuses to use a resident's name or pronouns? Walk me through what you actually did the last time.

What is the staffing ratio overnight and at weekends, not just on a weekday morning?

Your last standard inspection recorded 2 citations. What were they and what has changed?

Can I see the most recent state inspection report, in full, before I decide?

How do residents raise a complaint, who reads it, and what happens if the complaint is about a staff member?

What does it cost, all in, for someone at my level of need? Ask for the base rate, the care-level charges on top, and what triggers a move to a higher band.

How much has the price risen in each of the last three years?

What happens if someone runs out of money? Do you accept Medicaid, and would they have to move out or move rooms?

What is actually available right now, and if there is a waiting list, how long is it and how does it work?

Can a resident bring a pet, and what happens to the pet if the resident goes into hospital?

What do people here do on an ordinary Tuesday? Ask to see a real activity calendar, not a brochure.

Can I visit unannounced, at a mealtime, and talk to residents without a member of staff present?