Questions to ask Armbrook Village

10 of these are here because the public record does not answer them for Armbrook Village. That means nobody has published the answer, not that the answer is bad, so ask rather than assume. The rest are questions worth asking anywhere.

Westfield, MA · 4135680000 · chosenyears.com/listing/armbrook-village

Being known

How do you record that someone is LGBTQIA+, who can see it, and what happens if a resident would rather it were not written down?
Has a resident here ever been harassed by another resident over who they are, and what did you do about it?
Can a same-sex couple share a room or an apartment, on the same terms as any other couple, at every level of care you offer?
No couples policy is on file for this provider.
Who counts as family for visiting, for medical updates and for decisions, if the person closest to me is not a relative or a spouse?
No chosen-family policy is on file for this provider.
Do you have a written nondiscrimination policy that names sexual orientation and gender identity? Can I have a copy?
No written nondiscrimination policy is on file for this provider.
Are there other LGBTQIA+ residents here, and is there anywhere they gather? Could I meet one before I decide?
No LGBTQIA+ resident or member group is on file for this provider.

Care and staffing

How do staff handle personal care for a trans resident, including who provides it, how a body that does not match expectations is treated, and how hormone therapy continues?
Nothing about trans-inclusive care is documented for this provider.
If a resident develops dementia and can no longer state their name or pronouns, whose account of who they are do you follow?
Training is on file here. When was it last run, what share of staff have done it, and how are new starters and agency staff covered?
What happens when a staff member refuses to use a resident's name or pronouns? Walk me through what you actually did the last time.
What is the staffing ratio overnight and at weekends, not just on a weekday morning?

Safety and standards

Which state agency licenses you, what is your licence number, and can I see your most recent inspection report?
This provider is not a Medicare-certified nursing home, so no federal inspection record exists for it.
Is there anything published, by anyone other than you, that backs up how you describe yourself on LGBTQIA+ inclusion?
We have not found independent evidence of this provider's LGBTQIA+ inclusion. That is a gap in the public record, not a finding against them.
How do residents raise a complaint, who reads it, and what happens if the complaint is about a staff member?

Money

What is not included in the published price, and what would move someone to a higher band?
How much has the price risen in each of the last three years?
What happens if someone runs out of money? Do you accept Medicaid, and would they have to move out or move rooms?
Nothing about Medicaid or public benefits is on file for this provider.

Daily life

What is actually available right now, and if there is a waiting list, how long is it and how does it work?
No availability is on file for this provider.
Can a resident bring a pet, and what happens to the pet if the resident goes into hospital?
Nothing about pets is on file for this provider.
What do people here do on an ordinary Tuesday? Ask to see a real activity calendar, not a brochure.
Can I visit unannounced, at a mealtime, and talk to residents without a member of staff present?

Tell us what you found out

Answer whichever ones you got an answer to and leave the rest blank. Nothing you write appears on the site straight away. Our team reads every answer and checks it before anything changes on a listing, and we never publish your name or your email.

How do you know this provider?

This decides how we can use what you tell us. Answers from staff are the organization's own account of itself and can go on the listing as such. Everything else tells us where to go and ask, and is never published as a fact about the provider.

Email, if we may follow up (optional)

Only used to ask you a question about what you sent. Never published, never added to a mailing list.

How do you record that someone is LGBTQIA+, who can see it, and what happens if a resident would rather it were not written down?

Has a resident here ever been harassed by another resident over who they are, and what did you do about it?

Can a same-sex couple share a room or an apartment, on the same terms as any other couple, at every level of care you offer?

Who counts as family for visiting, for medical updates and for decisions, if the person closest to me is not a relative or a spouse?

Do you have a written nondiscrimination policy that names sexual orientation and gender identity? Can I have a copy?

Are there other LGBTQIA+ residents here, and is there anywhere they gather? Could I meet one before I decide?

How do staff handle personal care for a trans resident, including who provides it, how a body that does not match expectations is treated, and how hormone therapy continues?

If a resident develops dementia and can no longer state their name or pronouns, whose account of who they are do you follow?

Training is on file here. When was it last run, what share of staff have done it, and how are new starters and agency staff covered?

What happens when a staff member refuses to use a resident's name or pronouns? Walk me through what you actually did the last time.

What is the staffing ratio overnight and at weekends, not just on a weekday morning?

Which state agency licenses you, what is your licence number, and can I see your most recent inspection report?

Is there anything published, by anyone other than you, that backs up how you describe yourself on LGBTQIA+ inclusion?

How do residents raise a complaint, who reads it, and what happens if the complaint is about a staff member?

What is not included in the published price, and what would move someone to a higher band?

How much has the price risen in each of the last three years?

What happens if someone runs out of money? Do you accept Medicaid, and would they have to move out or move rooms?

What is actually available right now, and if there is a waiting list, how long is it and how does it work?

Can a resident bring a pet, and what happens to the pet if the resident goes into hospital?

What do people here do on an ordinary Tuesday? Ask to see a real activity calendar, not a brochure.

Can I visit unannounced, at a mealtime, and talk to residents without a member of staff present?